Privacy Policy Dewa33 —
Data Protection Private You

Introduction

Dewa33 cares about the privacy of every player who uses our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you use the dewa33 website and all related services.

This document applies to all users who register, browse, or interact with the dewa33 platform in any way — including via web browser, mobile app, or any other digital channel provided by dewa33.

Types of Personal Data Collected

Dewa33 collects various types of information necessary to operate the platform securely and provide you with the best gaming experience. Below is a summary of the data types and their purposes:

Dewa33 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical details or religious beliefs unless directly relevant to a responsible gaming programme at your own request.

How We Collect Your Data

Dewa33 collects your personal information through several different methods during your interactions with our platform:

• Account registration: Information you provide directly during the registration process, including your name, identification card number, email and phone number.
• KYC verification: Identity verification documents such as copies of your national ID, passport, or utility bills uploaded for account verification purposes.
• Financial transactions: Information collected automatically when you make a deposit or submit a withdrawal request through the dewa33 platform.
• Platform usage: Technical data automatically collected via cookies, server logs, and tracking technologies used while you browse and play on dewa33.
• Support communications: Information you share when interacting with the dewa33 customer support team via live chat or email.
• Trusted third parties: In certain cases, dewa33 may receive information from authorised payment service providers or identity verification agencies for verification and fraud prevention purposes.

Personal Data Usage Purpose

Dewa33 uses your personal data for legitimate and necessary purposes to operate the platform effectively. Every use of data is grounded in a solid legal basis and does not exceed what is required:

1. Account management: Processing registrations, verifying identity (KYC), enabling secure login and managing your account profile on dewa33.
2. Transaction processing: Processing deposits, withdrawals and all other financial transactions made through the dewa33 platform securely and efficiently.
3. Platform security: Detecting and preventing fraud, money laundering, account abuse and any activities that violate applicable laws or the dewa33 terms of use.
4. Legal compliance: Meeting compliance obligations set out under Malaysian law and relevant regulatory bodies.
5. Service communications: Sending important notifications related to your account, transactions, security updates and promotional information (if you have consented to receive them).
6. Product improvement: Analysing platform usage patterns to improve the gaming experience, app performance and services offered by dewa33.
7. Customer support: Answering enquiries, resolving complaints and providing the technical assistance needed by dewa33 players.

Dewa33 will not use your personal data for purposes unrelated to platform operations without first obtaining your explicit consent.

Data Sharing & Disclosure

Dewa33 values the confidentiality of your data and will not share your personal information indiscriminately. Your personal data will only be shared in the limited circumstances outlined below:

• Payment service provider: Information required to process deposits and withdrawals is shared securely with authorised payment providers, including local banks, DuitNow, FPX and digital wallets supported by dewa33.
• Technology service provider: Service providers that assist dewa33 in operating the platform on a technical basis — including server hosting, cybersecurity, and analytics — may have limited access to certain data within the scope of their work only.
• Regulatory bodies and authorities: Dewa33 will disclose the required information where mandated by law, court order, or a legitimate request from the relevant authorities in Malaysia.
• Authorised business partners: In very limited contexts and with strict contractual safeguards, some information may be shared with business partners who assist dewa33 in providing services to you.

Data Security Measures

Dewa33 continuously invests in the latest security infrastructure to ensure your personal data is always protected. The following are the layers of protection we employ:

• Data encryption in transit: All communications between your browser and dewa33 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption that cannot be broken by unauthorised parties.
• Data encryption at rest: Sensitive data stored in the dewa33 database is encrypted using military-grade AES-256 encryption to ensure your information remains secure even under the most adverse circumstances.
• Strict access controls: Only dewa33 staff who genuinely require access to specific data to perform their duties are permitted to do so — based on the principle of least privilege.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity or unauthorised access attempts on dewa33 player data.
• Regular security audits: Dewa33 conducts regular penetration testing and security audits by independent third parties to identify and remediate any security vulnerabilities.
• Two-factor authentication (2FA): Dewa33 supports two-factor authentication for player accounts to add an extra layer of security during login.

While dewa33 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also play an active role in protecting your dewa33 account by using a strong password and never sharing your login credentials with anyone.

Cookies & Tracking Technologies

Dewa33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you browse the dewa33 website.

Types of cookies used by dewa33:

• Essential Cookies: Required for core dewa33 platform functions such as secure login, session management, and language preferences. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information on how visitors use the dewa33 platform — such as the most frequently visited pages and error messages received — to help us improve website performance.
• Functional Cookies: Storing your personal preferences such as display settings, preferred language and login information (if you choose to be remembered) to make your dewa33 experience more convenient.
• Analytics Cookies: Helping dewa33 understand aggregate and anonymised platform usage patterns for product improvement and business planning purposes.

Your Rights Regarding Personal Data

As a dewa33 platform user, you have the following rights regarding your personal data held by us, in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010:

Data Retention Period

Dewa33 retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or for the period required by applicable Malaysian law.

In general, the data retention periods practised by dewa33 are as follows:

• Active account data: Retained for the duration your account remains active on the dewa33 platform and for an additional period following account closure in accordance with legal requirements.
• Financial transaction records: Retained for a minimum period of 7 years in compliance with Malaysia's financial and taxation legal requirements.
• KYC verification documents: Retained for a minimum period of 5 years after our business relationship with you ends, in accordance with Anti-Money Laundering (AML) requirements.
• Support communication logs: Retained for 2 years for reference purposes and dispute resolution.
• Technical data and server logs: Retained for 12 months for security purposes and technical troubleshooting.

When data is no longer needed and there is no legal obligation to retain it, dewa33 will securely delete or destroy that data using methods that ensure it cannot be recovered by any party.

Privacy Policy Amendments

Dewa33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle personal data.

When we make material changes to this privacy policy, we will take the following steps:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the dewa33 homepage for a specified period after changes are published.
• Sending notifications to your registered email for changes deemed important and material.

We encourage you to review this Privacy Policy page periodically to stay informed of how dewa33 protects your personal information. Continued use of the dewa33 platform after amendments are published will be considered your acceptance of the updated terms.

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how dewa33 handles your personal data, our data protection team is ready to assist you at any time.

You can reach us through the following channels:

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available directly within the dewa33 platform — click the chat icon at the bottom corner of your screen
• FAQ: Visit page dewa33 FAQ for answers to frequently asked questions related to privacy and account security.

If you are not satisfied with dewa33's response to your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) through their official channels.